Contact Us

Our current office hours are Monday - Friday 9am-7pm Eastern and Saturday 9am-5pm.

We try to respond to your questions within 24 hours but please allow us up to 3 business days during our busy season.

Most frequently asked questions

• What's the status of my order? When will it ship?
Most seed orders ship within 5 business days year round.

Fall -planted bulbs, amaryllis and paperwhites are now shipping within 5 business days.

Spring-planted bulbs and perennials start shipping in late March depending on your hardiness zone. Click here to determine your zone or check your order confirmation for detailed shipping information.
Zones 11, 10, 9, 8 - shipping begins the week of March 26th*
Zone 7 - shipping begins the week of April 2th*
Zone 6 - shipping begins the week of April 16th
Zone 5 - shipping begins the week of April 23rd
Zone 4 - shipping begins the week of April 30th
Zone 3, 2, 1 - shipping begins the week of May 7th
*Orders with ornamental grasses will ship the week of April 9th.

All Gardening Tools and Accessories, if purchased with live bulbs or plants, will be shipping with that product when it is appropriate to plant (by USDA Hardiness Zone). Gardening Tools and Accessories purchased with seed will ship within 5 business days. Gardening Tools and Accessories that are purchased on their own will ship within 5 business days.

These dates are guidelines, and may be somewhat revised due to inclement weather anywhere along the shipping route.

• When will my credit card be charged?
Your advance order allows us to make commitments to our perennial nurseries and Dutch bulb growers. As has been traditional in the mail-order bulb business for many years, your credit card is charged when you place your order through our secure servers. This allows us to accurately project inventory, and we reward you with significant discounts on our products. We accept Visa, MasterCard, American Express and Discover.
• Do you have a printed catalog?
Customers often ask us if we publish a catalog. In short, the answer is 'No'. We rely strictly upon our website to represent the wide variety of products that we offer. For more information see our Catalog Requests page.
• What do I do when my order arrives?
Open the box immediately and check the contents.

Seed can be planted in spring, summer or fall depending on your region. If storing your seed, keep it in a cool, dry place. For more information see our Wildflower Seed Planting Instructions.

Fall Planted Bulbs should be planted as soon as the ground is cool. In most parts of the country, this would be around the time of the first frosts, when evening temperatures average between 40° to 50° F. But you should plant at least six weeks before the ground freezes. You can, if necessary, store bulbs for a month or longer, if you keep them in a cool dry place. When in doubt, however, the bulbs belong in the ground. They won't last till next season. Read some tips on planting.

Amaryllis: Choose a pot that allows about 1" all around and 1-2" below your bulb. Using a regular potting soil - plant your bulb with the "shoulders" up out of the soil. Once your bulb is planted, water sparingly until the sprout is well out of the bulb. Then water regularly. Amaryllis Growing Instructions.

Perennial Bareroot Plants should be opened immediately and the peat should be moistened. Plant as soon as possible. In the meantime, keep the package in a cool place out of direct sun and protect from freezing.

Perennial Potted Plants should be watered as soon as you receive them. Keep them in a cool room where they get some sun through a window, protect them from freezing and keep the soil moist but not soggy. They willl arrive in 1 of 3 stages of growth depending on the plant and the time of year.
1. Plants with green leafy growth: wait to plant until after the last frost date.
2. Plants with no top growth or with dried out foliage from the previous year: this plant is dormant and will sprout from the buds as the soil line. They can be planted right away.
3. Shrubs with bare twigs: The plant is dormant. Look for green bulbs or scrape the bark with your fingernail. If you see green tissue under the bark the plant in healthy. Plant as soon as possible. See more information on planting perennials.

Spring Planted Bulbs should be planted as soon as possible. In the meantime, store the bulbs in a cool, dry, dark place. More information on planting bulbs.

• My plants aren't growing. What do I do?
Be patient, it may take weeks of even a month for new growth to emerge from the soil. How quickly a bulb, plant or seed grows depends on a number of factors, including the type of plant, degree of dormancy and temperature of the soil. Please follow all planting instructions that were included with your order and allow 2-4 weeks after planting for new growth to appear. If you have other questions or concerns please contact customer service.
• What if my plants fail to grow? Do you have a guarantee?
We take our invitation into your garden very seriously and hope that you'll turn to us for years to come for your gardening needs. That's why we guarantee everything we sell. If any American Meadows product fails to grow, just let us know any time within one year of delivery. We will happily replace it without charge, or refund your money, whichever you prefer.

View more frequently asked questions.

Mailing Address:
American Meadows Inc.
223 Avenue D, Suite 30
Williston, VT 05495 USA

Customer Service
Email: customerservice@americanmeadows.com
Toll Free: 877.309.7333, ext. 10
Fax: 802.951.9089

Custom Seed Packets
Email: mike@americanmeadows.com
Phone: 877.309.7333, ext. 12

Landscaper Sales
Email: mike@americanmeadows.com
Phone: 877.309.7333, ext. 12

Mike Lizotte & Ethan Platt - Managing Partners

Ray & Chy Allen - Founders