Help and Frequently Asked Questions

Have Questions? We’re Here To Help!  

Track Your Order Here | You will need the email address and billing address used to place your order.  
 
We provide you with an estimated ship week based on your USDA hardiness zone. Your ship week will be found on the checkout page and your order confirmation email. We also send a shipping confirmation email when your order is on its way to you.  

We ship wildflower seeds, packets, and lawn & groundcover seeds year-round, while our bulbs and perennials have specific shipping seasons based on the right time to plant them. For more information about our shipping, please visit our Shipping Information page for details about our shipping schedules. 
 
For more information about our perennials, see How Our Plants Are Shipped.

You can place your order one of two ways:

1. We accept orders online through our easy-to-use website. We accept Visa, MasterCard, American Express, and Discover; PayPal can be used for online orders only.
2. We also accept orders by phone, where one of our helpful gardeners can assist you in placing your order. We cannot accept PayPal by phone. We currently can not accept checks.  

• Our policies have recently been updated!
• Add to your order during our Advance Sale with no additional shipping charges.
  • Perennial plants, bearded irises, and flower bulbs are available to pre-order several months or weeks before they ship. As a perk of pre-ordering during our Advance Sale, you can contact us to add to your open order with no additional shipping charges!
  • How does it work? Please contact our Customer Service team and let them know what plants or bulbs you would like to add. They will take it from there to update your order and process a payment for the additional plants. No additional shipping charges will be added.
• Add to your order after our Advance Sale, with shipping charges
  • After our Advance Sale ends, you may still contact us to add to your open order.
  • How does it work after the Advance Sale? Contact our customer service team and let them know what plants or bulbs you would like to add. They will take it from there to update your order and process a payment for the additional plants, and additional shipping charges. 
  • Orders cannot be changed within a week of their scheduled ship date. 
• General policies for making changes to an order
  • Changing an order is subject to availability.
  • Once your order has entered shipping status, changes cannot be made.
  • Orders cannot be changed within a week of their scheduled ship date. 
• Details:
  • Please note that iIf you place an additional online order while you have an open un-shipped order, you will be charged shipping for the new order, and it cannot be combined with your existing open order. You must contact our customer service team to add to an existing order.
  • If you originally used PayPal when placing your existing order, a credit card will be required to process payment for added items.   

• Your card will be charged at the time of purchase.
• Perennial plants, bearded irises, and flower bulbs that are available to pre-order several months or weeks before they are scheduled to ship. For any items that you pre-order, we charge your card at the time of purchase in order to reserve your plants and bulbs. This is the standard practice for mail-order gardening businesses. 
     
• We accept Visa, MasterCard, American Express, and Discover; PayPal can be used for online orders only.  

To redeem your store credit, please place your order over the phone with our Customer Service department. Give us a call at (877) 309-7333.  

We ship our bulbs and perennials to you at the ideal time to plant in your area, so it is best to plant as soon as you can after arrival. This way it will give them the best chance to acclimate and establish in your garden.

Live goods, such as perennials, bare roots, and bulbs, should be planted within the same season they are received and cannot be guaranteed if they are stored for an extended period.

Here are helpful tips for plants and bulbs:

• Tips For When Your New Perennials & Bulbs Arrive
• Storing Bulbs Before Planting In Spring
• How To Care For Perennials & Bulbs If You Can’t Plant Right Away

Wildflower seeds can be stored until the right time to plant. Here are tips for storing seeds:

• How To Store Wildflower Seeds

Please follow these guidelines for cancellation and return requests: 

• If your order is set to ship immediately, you will not be able to cancel once the order is placed.  
• For pre-orders with a ship week scheduled later in the season, you must request to cancel one week prior to the start of your ship week. Requests made less than one week before the first day of your scheduled ship week will not guarantee cancellation. 
• Live goods, including perennials, bare roots, and bulbs, cannot be returned.  
• We accept returns of bulk seeds and hard goods within 30 days of receipt. These will need to be returned in sellable condition at the customer’s expense. 

When you purchase from American Meadows, you are supported by decades of trusted experience and our Dig In Guarantee. Please see Our Guarantee page for details.

Here are three ways to find the best deals at American Meadows:

1. Click the “Offers” tab on our navigation bar
2. Shop all seeds, plants, and bulbs On Sale Now
3. Sign up for our emails here to get a coupon for your first order, and to be notified of our latest sales

We cannot honor coupons that are generated by third party sites.

1. Click on the Account tab in our navigation bar.
• On a desktop or laptop computer, the Account tab will be in the top right corner of the website, next to your shopping cart.
• On a mobile device, the Account tab will be at the bottom right corner of the website.
2. Once the dialog box pops up, click “Sign Up” below the log in button.

You can also create an account at checkout when you place an order.

*Please note: You must sign in to your account before you place and order, to make sure that all of your orders are recorded in your account.

Track Your Order Here. You will need the email and billing address used for your order.  

If you were not signed into your account at the time that you placed your order, that order will not be reflected in your account when you log in.  
 
Unfortunately, at this time we do not have a way to add an order to your account if it was placed when you were not logged in.  

You cannot update the email address on your customer account. Our system uses email addresses to determine your customer file and order history. If you have a new email address, you will need to create a new customer account with the new email address.  

1. If you are attempting to log in, and you enter the wrong password, the log in dialog box will pop up and ask you “Did you forget your password?”
2. Click that link, and follow the instructions. You will receive an email that will assist you in resetting your password.

If you are new to gardening, we are here to help! Our learning centers include helpful guides and inspiration to help you dig in.

• How To Choose Easy To Grow Plants: Includes helpful tips for getting started
• Meadowscaping Learning Center: Transform your yard and join the Meadowscaping movement.
• Wildflower Learning Center: Everything you need to know about growing wildflowers, from the experts.
• Perennial Learning Center: How to plant pre-planned gardens, perennials, and bare roots, and detailed planting guides for our most popular plants.
• Spring-Planted Bulb Learning Center: How to plant spring bulbs, including Dahlias, Gladiolus, Cannas, Callas, and more!
• Fall-Planted Bulb Learning Center: How to plant fall bulbs, including Tulips, Daffodils, Alliums, Crocus, and more. Planting is as easy as dig, drop, done!

Knowing your zone is critical before selecting plants because it allows you to purchase plants that will survive the extremes of the summer and winter months in your climate. Learn more and Find Your Zone Here. 

We do not currently offer landscape design services but are happy to help you narrow down our plant selection online.  
 
We also offer Pre-Planned Gardens which include perennial and bare root plants, along with a garden layout map to show you where to plant each perennial.  
 
We also offer a selection of perennial collections, which are a grouping of plants that solve a gardening challenge, but do not come with a garden map, for those that like to plan their own plantings.    

Bare roots are perennial plants that are best shipped without any top foliage. Learn more about planting bare roots. Or, check out our visual guide to bare roots. 

Plants that we have given the designation of deer or rabbit resistant mean that that they are less likely to be eaten by these animals. They may have natural defenses like fragrant oils or bitter compounds in their leaves. See our guide to Choosing Deer Resistant Plants. 
 
Deer resistant and rabbit resistant advantages do not guarantee that the plants will not be eaten by critters.  Wildlife browsing habits change from region to region and season to season.  Environmental conditions such as drought, fire, or new development can have dramatic and unpredictable effects on wildlife feeding habits. Animals are also more likely to eat tender new growth, which is why it is always important to protect recent transplants until they are established. Younger animals may also be more likely to “sample” plants they haven’t tried before, and while damaging the plant once, may never touch it again. 
 
Learn More: 5 Strategies For Preventing Deer Damage In The Garden

To receive tax-exempt benefits, please email us a copy of your sales tax exemption certificate as an attachment to helpdesk@AmericanMeadows.com.

Tax-exempt customers must call (802) 227-7200 to place their orders by phone. We are unable to refund taxes for tax-exempt orders placed online. 

Our headquarters and wildflower seed warehouse are in Vermont. Our greenhouse, where we care for and ship our plants, is in Missouri. We partner with several growers across the country to provide you with top-quality plants. 

No, our products are not certified organic. All of our wildflower seeds are neo-nicotinoid free and non-GMO.

For all media and press-related inquiries, including requests for high-res images, interviews, use of images or articles, and other information to publish online or in print, please fill out our Media Inquiry Form. 

We believe in Doing Good Through Gardening. We will review your donation request and let you know if we can help support your cause. Please complete our Donation Request Form.